Enrollment

General issues with tokenproof Enrollment

Unable to scan enrollment QR code from Desktop with a mobile device

Issues with re-issuing or revoking a tokenproof Credential

Issues with E-mail Credential Issuance

Issues with Ledger Enrollment

Tokenproof App

Event tickets are not appearing

Event ticket disappeared

Wallet QR code is not showing in the tokenproof app

Wallet or Ticket QR code cannot be scanned

Event Ticket will not verify as approved

Shopify App

All the buttons (add to cart / connect with tokenproof) disappeared from the shop OR connect with tokenproof not displayed

If none of the above steps have resolved your issue, send our support team an email at [email protected] we will get back with you as soon as possible.